Terms & Conditions

Last updated: November 7, 2026

Plain-language terms for using our website and our services. If anything is unclear, just ask.

1. Who we are

detritus is a waste valet business based in Chilliwack, British Columbia, operated by DETRITUS WASTE VALET LTD., a British Columbia corporation ("detritus", "we", "us", or "our"). These terms apply to anyone who uses our website or our services ("you").

By signing up, booking a service, or using our website, you agree to these terms. If you have a written agreement or quote with us, such as a Multifamily Valet agreement, that document applies too, and where the two differ, the written agreement takes priority.

2. Our services

We offer Bin-to-Curb for homes, Host Valet for short-term rentals, Multifamily Valet for apartment, condo, and townhome properties, and one-time services such as cart washes, overflow pickups, and bulky item removal. What each service includes is described on our website or in your quote.

For Bin-to-Curb and Host Valet, we move your bins to the curb and back. Your municipality or its contractor empties them. We are not responsible for the municipal collection itself, including its schedules, missed pickups, or decisions to leave a bin unemptied, although we will help where we can, as described in section 9.

3. Free trial

Weekly Bin-to-Curb and Host Valet plans, and Multifamily Valet, start with two weeks of service at no charge. No payment card is needed to sign up. The trial is offered once per property.

Add-ons and one-time services you book during the trial, such as turnover pickups, are billed as you use them. Before your trial ends, we will ask for your payment details so your service can continue without a break. When the trial ends, your service continues on the plan you chose unless you tell us before the trial ends that you would like to stop.

4. Prices and payment

Our prices are posted on our website or quoted to you in writing before service starts. All prices are in Canadian dollars, plus GST.

• Weekly plans are billed monthly. Add-ons and one-time services are added to your monthly invoice.
• Payments are processed securely by Stripe, our payment provider. We never see or store your full card number.
• Bin-to-Curb invoices are due on receipt.
• Host Valet and Multifamily Valet invoices are due within 30 days of the invoice date.
• If an invoice goes unpaid, we may pause service until the account is brought up to date. We will always contact you first.
• We may change our prices from time to time. If a price change affects you, we will tell you at least 30 days before it takes effect.

5. Discounts

The seniors, limited mobility, and first responders discount takes $10 off each month on a weekly Bin-to-Curb plan. It applies to weekly plans only, not to one-time services. It is based on what you tell us when you sign up, and it applies to the person being served.

The referral discount takes 5% of the regular weekly plan price off your plan for each neighbour you refer who signs up, up to 20%, for as long as each referred neighbour remains an active customer. Discounts can be combined.

6. Cancelling

There is no contract on weekly plans. You can cancel anytime by calling, texting, or emailing us. Cancellation takes effect at the end of the billing month you have already been invoiced for, and service continues until then. We do not give partial refunds for the rest of that month.

Multifamily Valet agreements may have their own terms for cancelling, which will be set out in your written agreement.

7. What we need from you

• Accurate details, including your address, collection day, where your bins are kept, and how to reach them.
• Safe access to your bins on collection day, including gate codes or keys if needed, a clear path, and pets secured.
• Bins that follow your municipality's rules for what goes in each one, and that are not overfilled or too heavy to move safely.
• A heads-up when something changes, such as a new collection day, a move, a sale, or a new cleaner.
• For Multifamily Valet, sharing our resident guidelines with residents so collection runs smoothly.
• If you give us details about another person, such as a cleaner, a family member, or a neighbour who referred you, you confirm you have their permission to do so.

8. Things we may not be able to do

For everyone's safety, we may skip or delay part of a visit if there is an unsafe condition, such as an aggressive animal, an icy or blocked path, or a damaged cart. We do not handle hazardous waste, including chemicals, needles, batteries, paint, or propane, and we may decline items that are unsafe to move. If we can't complete a visit, we will let you know the same day.

We work in any weather, but in severe conditions, or for reasons outside our control, such as road closures or municipal schedule changes, service may be delayed. We will keep you informed.

9. If something is missed

Your bins will be at the curb by your municipality's set-out time on collection day. If we are ever late and the truck misses them, we will haul that garbage away ourselves at no charge. If we miss anything else that is part of your service, we will come back and make it right at no charge.

If the municipal truck misses your bin, we will photograph it at the curb, report it to your municipality for you unless you have asked us not to, and let you know the same day what happens next.

10. Photos

We take a time-stamped photo after each visit to confirm the work is done. Photos show your bins and may show part of your property. We send them to you, or to the people you choose, by text or email, and keep them for our records as described in our Privacy Policy.

11. Damage and our responsibility

We take care with your bins and property, and we are fully insured. If you believe we caused damage, please let us know within 7 days, with a photo if you can, so we can look into it and make it right.

We are not responsible for normal wear and tear, damage that was already there, damage caused by municipal trucks or crews, damage caused by weather or animals, or damage caused by carts that were overfilled, overweight, or in poor condition.

To the extent the law allows, our total responsibility for any claim related to our services is limited to the amount you paid us for the affected service in the three months before the issue. Nothing in these terms limits any responsibility that cannot be limited under the laws of British Columbia.

12. How we contact you

By signing up, you agree that we may contact you by phone, text, or email about your service, including visit photos, schedule changes, and invoices. From time to time, we may also send you news or offers about our own services, as Canada's anti-spam law allows. Every one of those messages includes an easy way to unsubscribe, and unsubscribing never affects your service messages. Messages sent after 9 p.m. are answered the next morning.

13. Our website

The information on our website is provided for general purposes and may change. We work to keep it accurate, but if something on the website differs from your quote or written agreement, the quote or agreement applies.

The text, logo, graphics, and design of this website belong to detritus and may not be copied or reused without our written permission. Some photos are used under licence from their owners.

14. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed. If a change materially affects current customers, we will let you know by email or text before it takes effect.

15. Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

16. Contact us

Questions about these terms? Email hello@detrituscanada.ca, or call or text 778-860-0333.